We are committed to protecting and respecting your personal information and privacy.

This Policy explains when and why we collect personal information about you. Any questions regarding this Policy and our privacy practices should be sent by email to info@matthewslettingsandservices.co.uk

Who are we?

We are Matthew’s Lettings and Services Ltd, a company registeredin England with company number 13228870

How do we collect information from you?

We obtain information about you when you use our website, when you provide it to us .

What type of information do we collect?

The personal information we collect includes your name, email address, telephone number and property address when you register for a viewing, register for property alerts, request a valuation or lettings consultation or submit an enquiry.

  • data sent from your browser to our server which may include:
    • the time, date and duration of your visit to our website;
    • the site from which you have come (the referral URL);
    • the pages visited on our website.

How is your information used?

We may use your information:

  1. to carry out your obligations arising from any contracts entered into by you or which it is contemplated will be entered into;
  2. to seek your comments on the services we provided;
  3. to notify you of changes to our services;
  4. to send you communications which you have requested or that may be of interest to you;

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for so long as is necessary for the relevant activity, or as long as is set out in any relevant contract with you.

Who has access to your information?

We will not sell or provide your information to third parties other than to [information processors] with whom we have entered into contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.

Providers of tenant referencing for referencing

Providers of financial advice, insurance and protection products

Providers of Conveyancing for conveyancing purposes

Software platforms to facilitate email marketing interests

Property CRM in order to manage your data

Website hosting companies for website hosting

Property specialist advisors for specialist advice

Property auction companies for auctioneering services

Block Management service providers for block management services

Telephone answering service and online chat providers in order for us to process your data to fulfil your requirements.

Internal client CRM for client management services

Lead Management providers to help us to generate leads

Accountancy software in order to fulfil our contracts

Call recording providers for call recordings

Information that other parties to the contracts and or their legal representatives require, for example on tenancy agreements and sales agreements

Utility companies for the transfer of utilities on a property

Contractors for necessary maintenance and safety certificates


Accessing your information

The accuracy of your information is important. If the personal information you have provided to us changes, if you change email address, or any of the other information we hold, please email us at info@matthewslettingsandservices.co.uk or by writing to Matthew’s Lettings and Services LTD , 138 Wilford Grove, Meadows, Nottingham, NG2 2DU.

Security Measures

We will ensure that your personal information is held securely.


Our and our franchisees’ websites use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. Cookies collect statistical information about your browsing actions and patterns and do not identify you as an individual. We use cookies to improve our website and provide you with a better, more personal service. You may switch off cookies. Please refer to our separate Cookies Policy.

Review of this policy

We keep this policy under regular review. This policy was last updated 1st January 2022


We are especially concerned with protecting the privacy of children/minors. If you are under the age of 18, you must obtain your parent/guardian’s permission before providing any personal information. When providing personal information your parent/guardian should be with you to help you through this process.